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  • Gallery
  • FAQ
  • Events & Exclusive Use
  • Book Now & Contact Us

Faqs

Home » Faqs
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By Milan Cakalovic
In
Posted 16, October , 2026

Can we film or hold a photo or TV production at the villa?

We are open to collaborations. Email [email protected] with the dates, crew size, areas you need, branding and credits.

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By Milan Cakalovic
In
Posted 16, October , 2026

How far ahead can we book?

Bookings are currently open up to 2028; 2029 is not open yet. Dates are held only until the date on your pro-forma invoice, so book once you have chosen your dates.

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By Milan Cakalovic
In
Posted 16, October , 2026

How can we contact reception?

Email [email protected] or call or WhatsApp +382 68 068 843. Reception is open 08:00-16:00 on regular days and 12:00-20:00 on event days. Please confirm requests and changes by email so there is a [...]

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By Milan Cakalovic
In
Posted 16, October , 2026

Is tipping expected?

Tips are optional. A suggested service tip is shown on the invoice, and tips are shared equally among the whole crew (housekeeping, gardeners, reception and helpers).

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0
By Milan Cakalovic
In
Posted 16, October , 2026

We booked on Booking.com, Expedia or Airbnb. Do we pay anything at the villa?

Your stay is paid through the platform. Tourist tax and the security deposit are collected at check-in.

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By Milan Cakalovic
In
Posted 16, October , 2026

When do we get the final invoice, and how are refunds paid?

The final invoice is issued at check-out, with everything on one invoice; an advance invoice is available on request. Refunds are paid only to the bank account the money came from, never in cash, [...]

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By Milan Cakalovic
In
Posted 16, October , 2026

What happens if the booking advance is not paid on time?

Reception reminds you that the deadline on the pro-forma invoice has passed and asks for proof of payment by noon the next day. Without it, the booking is cancelled and the dates are released.

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By Milan Cakalovic
In
Posted 16, October , 2026

What reference do we use for a bank transfer?

Use your invoice number as the payment reference and pay to the bank account printed on your invoice (each villa has its own account). Transfer fees are paid by the sender. Bank transfers are [...]

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By Milan Cakalovic
In
Posted 16, October , 2026

What can a voucher be used for?

A voucher covers accommodation at our villas within 12 months of the original check-in date. It does not cover transfers, boat trips or other third-party services, and it is not transferable. An [...]

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0
By Milan Cakalovic
In
Posted 16, October , 2026

Can staff help with errands, such as fetching food?

Yes, when staff are available and agree; a fee applies.

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Company Info

  • "THILL" DOO (LTD)
  • PIB: 03323005
  • Talići BB, Sutomore, 85355
  • [email protected]
  • Phone: +38268068843

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